As a general rule, this website does not collect Personal Information about you when you visit the site. You can generally visit the site without revealing Personal Information, unless you choose to provide such information. This Privacy Policy describes how Vapi Municipal Corporation (VMC), in technical partnership with Guj Info Petro Limited (GIPL), collects, uses, processes, stores, discloses, and protects personal information when users access and use the Vapi Municipal Corporation website and associated digital services.

1. Introduction

This Privacy Policy explains the manner in which Vapi Municipal Corporation collects, uses, stores, processes, and protects information provided by users while accessing municipal digital services. We are committed to protecting the privacy and security of information entrusted to us and to maintaining reasonable data protection practices in accordance with applicable laws, rules, regulations, and government requirements.

By accessing or using the website or associated digital services, you acknowledge and agree to the practices described in this Privacy Policy.

2. Site Visit Data

This website may record information relating to your visit and may log the following information for administrative, security, and statistical purposes:

• Your server's address
• The name of the top-level domain from which you access the Internet (e.g., .gov, .com, .in)
• The type and version of browser you use
• The type of device and operating system used to access the website
• The date and time you access the site
• The pages you have accessed and documents downloaded
• The previous Internet address from which you linked directly to the site
• IP address and technical diagnostic information where required for security and operational purposes

Such information may be used to maintain website security, identify technical issues, improve website performance, generate statistical reports, and ensure proper functioning of municipal digital services.

We do not ordinarily use this information to personally identify users or their browsing activities. However, information may be disclosed to law enforcement authorities or other competent government authorities where required or permitted by applicable law, court order, or official government direction.

3. Location Data Disclosure

Certain mobile applications or digital services provided by Vapi Municipal Corporation may require access to the user's device location for specific service-related purposes.

• Purpose-Specific Collection: Location information, where required, will be collected only for the specific municipal service for which location access has been requested.
• User Permission: Location access will be requested through the applicable device permission mechanism.
• Service Verification: Location information may be used to verify the user's physical presence at a designated municipal location where such verification is necessary for providing or validating a municipal service.
• No Unnecessary Background Tracking: Location information will not be continuously monitored or collected in the background unless such collection is specifically required for a clearly disclosed municipal service and permitted by applicable platform policies and user permissions.
• No Commercial Use: Location information collected for municipal services will not be sold or used for commercial advertising or behavioral profiling.

4. Cookies

A cookie is a piece of software code that an internet website sends to your browser when you access information at that site. This site may use both Session Cookies and Persistent Cookies for improving functionality, security, and user experience.

Session Cookies

These are temporary cookie files that are erased when you close your browser. When you restart your browser and return to the site, you may be treated as a new visitor.

Persistent Cookies

These cookies remain in your browser until you delete them manually or they expire based on the set duration. They may help the website recognize you as a returning visitor and retain certain preferences.

5. Information We Collect

Depending on the municipal service being accessed, we may collect information necessary to provide, process, administer, and improve the requested service.

• Personal Information: Name, contact details, email address, mobile number, and other information voluntarily provided by the user.
• Service Information: Information submitted through online forms, applications, complaints, requests, feedback, or other municipal services.
• Authentication Information: Login credentials or other authentication information where required for restricted services.
• Technical Information: Device information, browser information, IP address, operating system, application version, and diagnostic information.
• Location Information: Where specifically required for a municipal service and after obtaining the applicable user permission.
• Documents and Attachments: Documents, photographs, certificates, or other files submitted by the user in connection with a municipal service.

6. How We Collect Information

Information may be collected through the following methods:

• Directly from You: When you register, submit an application, contact us, provide feedback, upload documents, or use municipal services.
• Automatically: Certain technical information may be collected automatically when you access the website or application.
• Through Device Permissions: Where applicable, information such as location may be obtained after you provide the required device permission.
• From Municipal Records: Certain information may be obtained from authorized Vapi Municipal Corporation departments or government records where required for providing municipal services.

7. How We Use Your Information

Information collected through the website, mobile application, or municipal digital services may be used solely for legitimate administrative and service-related purposes, including:

• Providing requested municipal services.
• Processing applications, requests, complaints, and feedback.
• Verifying information submitted by users.
• Maintaining accurate municipal records.
• Communicating application status, service updates, notifications, and other relevant information.
• Improving website and application functionality and performance.
• Detecting, preventing, and investigating fraudulent, unauthorized, or suspicious activities.
• Maintaining system security and preventing unauthorized access.
• Generating administrative, statistical, and government reports.
• Complying with applicable laws, regulations, government requirements, court orders, and statutory obligations.

8. Data Sharing & Third-Party Disclosures

We do not sell, rent, or lease personal information to third parties for commercial purposes. Information may be shared only where necessary for providing municipal services, maintaining the system, complying with legal requirements, or protecting the security and integrity of the platform.

• Vapi Municipal Corporation: Authorized officers, departments, and administrative personnel may access information where required for official municipal functions.
• Guj Info Petro Limited (GIPL): Technical and system personnel may access information where necessary for development, maintenance, troubleshooting, hosting, support, and security of the digital platform.
• Government Authorities: Information may be disclosed to competent government authorities, statutory bodies, auditors, or law enforcement agencies where required by applicable law, court order, or official direction.
• Service Providers: Authorized service providers may process information only to the extent necessary to provide infrastructure, hosting, communication, security, or other technical services.

9. Data Security

We follow reasonable organizational, administrative, and technical security practices to protect information against unauthorized access, alteration, misuse, disclosure, loss, or destruction.

• Transport Security: Information transmitted through supported digital services may be protected using HTTPS/TLS encryption.
• Access Control: Access to sensitive information is restricted to authorized personnel based on their official responsibilities.
• Authentication Security: Appropriate authentication and authorization mechanisms are used for restricted services.
• Infrastructure Security: Appropriate server, database, firewall, monitoring, and security controls may be implemented to protect municipal systems.
• Security Monitoring: Technical logs and security information may be reviewed where necessary to identify and prevent unauthorized activities.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Users are advised to follow standard security practices while accessing digital services.

10. Data Retention

Personal information and service-related records will be retained only for as long as reasonably necessary to provide the requested services, maintain municipal records, comply with statutory requirements, resolve disputes, conduct audits, and satisfy applicable government or legal obligations.

Once the applicable retention period has expired and the information is no longer required for legitimate administrative or legal purposes, it may be securely archived, anonymized, or deleted in accordance with applicable policies and government record-retention requirements.

11. Account & Data Deletion

Where an account-based municipal service is provided, users may request account deactivation or deletion, subject to applicable municipal rules, statutory requirements, and record-retention obligations.

Because certain digital services may be linked to official municipal records, some information may need to be retained even after an account is deactivated or deleted where retention is required by law, audit, government record-keeping requirements, or other legitimate administrative purposes.

Users may submit their request through the relevant Vapi Municipal Corporation department or through the contact details provided in the Contact Us section of this policy.

12. Email Management

Your email address will only be recorded if you choose to send a message, submit a form, register for a service, or otherwise provide it voluntarily.

Your email address and message content will be used only for the purpose for which you provided them, including responding to your inquiry, processing your request, or providing relevant municipal service communications.

We do not ordinarily add user email addresses to promotional mailing lists or disclose them to third parties for commercial purposes without appropriate authorization.

13. Links to Other Websites

This website or associated municipal applications may contain links to other websites or external services for the convenience of users.

Vapi Municipal Corporation and GIPL are not responsible for the content, security, or privacy practices of third-party websites. Users are advised to review the privacy policies of external websites before providing personal information.

14. Children's Privacy

Municipal digital services are generally intended for individuals who are legally eligible to use the respective service. We do not knowingly collect personal information from children except where such collection is specifically permitted or required for a legitimate government or municipal service.

If information relating to a child is identified as having been collected improperly, reasonable steps may be taken to review and delete such information, subject to applicable legal and record-retention requirements.

15. Legal Disclaimer

While Vapi Municipal Corporation and GIPL take reasonable precautions to maintain the security, availability, and integrity of municipal digital services, no website, application, server, or electronic communication system can be guaranteed to be completely free from errors, vulnerabilities, or malicious software.

Users are advised to use updated browsers, secure devices, strong passwords where applicable, and other standard security measures while accessing digital platforms.

16. Intellectual Property

All content, designs, graphics, text, logos, documents, software, and other materials available through the Vapi Municipal Corporation website and associated digital services are protected by applicable intellectual property laws and belong to or are licensed to Vapi Municipal Corporation or the respective rights holders.

No portion of the website, application, or its content may be reproduced, copied, modified, distributed, or reused without prior written permission from the appropriate authority, except where permitted by law.

The application and associated technical systems may be developed, maintained, or technically supported by Guj Info Petro Limited (GIPL).

17. Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in legal, technical, security, operational, or municipal requirements.

Users are encouraged to review this page periodically for the latest version of the Privacy Policy. Any material changes may be communicated through the website or applicable digital service.

18. Collection of Personal Information

If you are asked to provide Personal Information, you will be informed, where appropriate, about the intended purpose for which the information is being collected and used.

If you believe that the principles described in this Privacy Policy have not been followed, or if you have any comments, questions, or concerns regarding this policy, please contact us through the Contact Us page or the contact information provided below.

Note: The term "Personal Information" in this Privacy Policy refers to information relating to an individual from which the person's identity is apparent or can reasonably be ascertained.

Privacy Policy For Mobile

The Vapi Municipal Corporation mobile application is designed to provide convenient access to municipal services and information. This section describes how information may be collected and used when users access municipal services through the mobile application.

1. Information Collection
We do not automatically collect personal information such as your name, email address, or contact details unless you voluntarily provide such information or it is required to provide a specific municipal service. Certain non-personal technical information, including device type, operating system, application version, usage information, and technical parameters, may be collected to improve application performance, security, and service quality.

2. Use of Information
Information collected through the application may be used solely for:

• Providing and improving municipal services.
• Processing applications, requests, complaints, and feedback.
• Responding to user queries and communications.
• Providing service-related updates and notifications.
• Maintaining application security and preventing fraudulent or unauthorized activities.
• Improving the content, functionality, usability, and performance of the application.

We do not sell or commercially exploit personal user information.

3. Email and Communication
If you contact Vapi Municipal Corporation through email, online forms, or communication features within the application, your email address and message content may be used to respond to your inquiry, process your request, or provide the relevant municipal service.

We do not ordinarily use such information for promotional communication or share contact details with third parties for commercial purposes.

4. Location and Tracking
Certain municipal services may require access to device location. Where location access is required, the application will request the applicable device permission and use the location information only for the disclosed service-related purpose.

The application does not continuously track or monitor a user's location for commercial advertising or behavioral profiling. Where a municipal service requires location verification, location information may be collected at the specific point in time necessary to provide or validate that service.

5. Cookies and Tracking
The Vapi Municipal Corporation application does not use cookies in the same manner as a conventional website. Certain technical information may be processed by the application or supporting infrastructure for security, diagnostics, performance monitoring, and service functionality.

6. Links to Other Websites
The application or its linked pages may contain references or links to other websites for user convenience. Vapi Municipal Corporation and GIPL are not responsible for the content, security, or privacy practices of third-party websites.

Users are advised to review the privacy policies of such third-party websites before providing any personal information.

7. Data Security
We follow reasonable security practices and procedures to protect user data from unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Where applicable, information transmitted between the application and backend services may be protected using HTTPS/TLS encryption. Access to information is restricted to authorized personnel and systems based on legitimate municipal requirements.

However, no electronic transmission or storage mechanism can guarantee absolute security. Users are advised to follow standard security practices while accessing digital platforms.

8. Data Retention
Information may be retained for as long as necessary to provide municipal services, maintain official records, comply with statutory and legal requirements, conduct audits, resolve disputes, and fulfill government record-retention obligations.

Once the applicable retention requirements expire, information may be securely archived, anonymized, or deleted in accordance with applicable rules and policies.

9. Account and Data Deletion
Where the mobile application provides account-based services, users may request account deactivation or deletion through the appropriate Vapi Municipal Corporation department or through the contact details provided below.

Certain information may be retained after account deletion where required for statutory, legal, audit, municipal record-keeping, or other legitimate government purposes.

10. Legal Disclaimer
While GIPL and Vapi Municipal Corporation take appropriate precautions to ensure secure application usage, we do not warrant that the application will be completely error-free, uninterrupted, or immune from malicious software or security threats.

Users are advised to keep their devices and operating systems updated and to use standard security practices when accessing digital services.

11. Intellectual Property
All content, designs, graphics, documents, software, and materials available through the Vapi Municipal Corporation mobile application are the property of Vapi Municipal Corporation or the respective rights holders.

The application may be developed and technically maintained by Guj Info Petro Limited (GIPL).

No portion of the application or its content may be reproduced, modified, distributed, or reused without prior written permission from Vapi Municipal Corporation, except where permitted by applicable law.

12. Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes in legal, technical, security, or operational requirements.

Users are encouraged to review this page periodically for the latest information.

13. Contact Us
For any questions, concerns, requests, or grievances regarding this Privacy Policy or data handling practices, please contact:

Vapi Municipal Corporation
Desaiwad Road, Behind Police Station,
Vapi - 396191, Gujarat, India.

Email : info@vapi.in
Phone : +91 260 2462803 | +91 260 2463378
Pincode : 396191

Developed and Maintained by:
Guj Info Petro Limited (GIPL)
Block No. 15, 1st Floor, Udyog Bhavan, Sector 11,
Gandhinagar – 382011, Gujarat, India
Email: info@gipl.net

Note: For account deletion, data-related requests, or grievances relating to a specific municipal service, users should provide sufficient details to enable Vapi Municipal Corporation to verify and process the request appropriately.